Pension Credit Uptake

I am committed to ensuring that older people receive the support they are entitled to, so they can enjoy dignity and security in their retirement. That is why I am glad the Department for Work and Pensions (DWP) engages with people who may be eligible for benefits at pivotal moments in their lives, such as when they claim State Pension or report a change in their circumstances.

Speaking with colleagues at the DWP, they assure me that they use a wide range of channels to communicate information about benefits to potential customers, including gov.uk, leaflets and telephone. DWP staff in Pension Centres and Jobcentres, including visiting officers, are able to provide help and advice about entitlement to benefits, as are Local Authority staff who administer Housing Benefit. People can also use the Pension Credit calculator (https://www.gov.uk/pension-credit-calculator) to check if they are likely to be eligible and get an estimate of what they may receive.

Pension Credit pages on gov.uk have now also been updated, drawing attention to how Pension Credit can provide extra money as well as a range of other help for pensioners who get it. The online claim facility we introduced last year, further enables family, friends and organisations to help pensioners make a claim.

In 2021, over 11 million pensioners in Great Britain received messaging about Pension Credit with their annual State Pension up-rating letter which also highlighted that an award of Pension Credit can mean being eligible for other benefits such as Housing Benefit or a free over-75 TV licence.

I hope this reassures you of the efforts being made to encourage people to find out if they are eligible for Pension Credit, but I will continue to engage with the DWP and follow this issue closely.

12/10/2021